Buy and buy it, the long triangle diverse resolution of consumer disputes!

Zhejiang News Client Reporter Quan Linxun

There is no reason for returns and exchanges in different places and other stores. The report information sharing of complaints on holidays ... The reporter learned from the Provincial Market Supervision Bureau on the 10th that since the promotion of the "Satisfied Consumption of the Yangtze River Delta" operation, the consumer environment in the Yangtze River Delta has continued to optimize it. Consumer satisfaction has been continuously improved. Up to now, the Yangtze River Delta region has cultivated more than 300,000 consumer units. In the 2021 consumer satisfaction evaluation organized by the China Consumer Association in 2021, in the top ten, the Yangtze River Delta cities accounted for more than half, and more than 90%of participating cities scores higher than the national comprehensive score.

How to optimize the regional consumption environment? Establishing a good working mechanism is the prerequisite. As early as 2019, the three provinces and one city jointly formulated the "Yangtze River Delta region to jointly carry out the" Satisfied Consumption of the Yangtze River Delta "action plan". , Lay a solid foundation for regional collaborative work and information interoperability.

"In recent years, we will organize special meetings every quarter. Even during the epidemic period, we will also advance online discussions on the online discussion." The relevant person in charge of the Provincial Market Supervision Bureau said.

The unblocked work mechanism makes it possible for uncharacteria to cooperate with meters. As we all know, there is no reason for the seven -day return to exchanges for synonym for consumer online shopping rights and interests. In today's Yangtze River Delta region, there is no reason to return the goods in different stores in different places offline, and it is gradually covered.

"The clothing and shoe products purchased by the customers in Intime stores from the date of sale to the time -efficiency of the return and exchange of goods, without affecting secondary sales, they can be returned in stores across the country." The relevant person in charge of Yintai Department Store told reporters that With the promotion of the creation activity of the "Yangtze River Different Stores with no reason for exchanges", Yintai has added "cross -store returns and exchanges" and "exchanges for exchanges" and "exchanges for exchanges" and "exchanges for exchanges". One service is pushed to the Yangtze River Delta and the whole country.

Since the beginning of this year, there have been no reason for the incorporated offline of the three provinces and one city. There are more than 180,000 units. The project has no reason to return the commitment unit in the long triangle.

Rights protection in off -site is also one of the difficulties in the protection of consumer rights and interests. In June 2021, the market supervision departments of the three provinces and one city officially launched the multi -resolution and collaboration operation of consumer disputes in the Yangtze River Delta in Shanghai, established and improved the diversified solution mechanism of consumer disputes, and provided multi -level, low -cost, high -efficiency consumption for consumers in the Yangtze River Delta region. Dispute solution channels.

Earlier, the 12315 working institutions of the three provinces and one city also worked with the "Yangtze River Delta region to jointly promote the Trial Measures for Sharing Information Sharing of Complaints and Reporting Information on holidays." Since 2019, three consecutive years have jointly released the "Public Announcement of Consumption Protection Information" in the "Yangtze River Delta region" at important time nodes such as "3 · 15", "May 1st" and "Eleven".

At present, the implementation plan for the new round of "Satisfaction Consumption and Consumption" has been planned. The three provinces and one city will increase the efforts of consumption construction and continuously enhance consumers' sense of gain.

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