Pedestrian Haikou Middle Branch: Make sure that under the state of special management of the epidemic, basic financial services will not be interrupted

[Dahecai Cube News] On August 9th, the People's Bank of China Haikou Center Sub -branch and the Hainan Branch of the State Administration of Foreign Exchange issued the "Notice on Doing a Basic Financial Services in the Special Management Status of the Epidemic".

According to the "Notice", Hainan Province has implemented special management measures such as static management in the prevention and control of the epidemic, and the business outlets of many financial institutions in the area have suspended foreign business. The item notification is as follows:

1. Ensure the stable operation of important business systems such as payment and liquidation

Each financial institution shall strengthen the operation and monitoring of computer rooms, networks, equipment and application systems to ensure the safe and stable operation of important business systems. Combined with the development trend of the epidemic, dynamically adjust the value -based strategy to ensure the smooth operation of the business system. Effectively strengthen the real -time monitoring and operation and maintenance management of the payment system, timely check the hidden dangers of soft hardware risk, strengthen liquidity management, handle relevant business in an orderly manner, and ensure the timely efficiency of relevant funds.

2. Improve the efficiency of the processing of accounting business

Each financial institution should give priority to the central bank's accounting accounting data concentration system (ACS) comprehensive front subsystem or payment system to apply for re -loan, discounting and repayment, deposit reserves, fiscal deposits deposit, ordinary transfer, cash withdrawal, accounts, accounts, accounts, accounts, accounts, accounts Emphasizing and liquidity query business to improve business processing efficiency.

3. Open bank account service "green channel"

Each financial institution shall do a good job of bank account service related to the prevention and control epidemic under the premise of controlling risks. The approval account that is urgent to open the epidemic is to establish a "green channel" of bank account epidemic prevention, simplify the account opening process, and accelerate business processing. During the anti -epidemic period, various account business can be uploaded by the account information and video transmission system. The paper information needs to be submitted to the local People's Bank of China before submitting the special management status of the epidemic.

Fourth, increase the guarantee of electronic payment services

Each financial institution shall strengthen the guarantee of electronic channel service, and actively guide customers to handle the payment settlement business online through electronic commercial exchange system, personal online banking, enterprise online banking, mobile banking, payment service APP and other electronic channels.

5. Unblocked the Treasury Fund Funding Channel

All financial institutions need to open the "green channel" of fiscal expenditure, unblock the funds allocated and clearing the channels, and apply for centralized payment business with electronic information. After the special management status of the epidemic is terminated, paper business bills are submitted to ensure that the operations such as epidemic prevention funds are successfully carried out. Time to store taxes, non -tax income, and transfer funds in a timely manner should be reported to the people's banks of the cities and counties where they cannot be registered normally. Guarantee the state treasury income to enter the library in time.

6. Ensure cash supply

Each financial institution should adhere to the two lines of cash income and expenditure, and make every effort to provide cash supply, especially to ensure the normal operation of ATM and other self -service equipment, and ensure that the cash supply is continuously gear.

7. Strengthen credit reporting services and rights guarantee work

Each financial institution shall strengthen credit inquiry services, and fully guide market entities and individuals to conduct credit information inquiry through self -service channels such as online inquiry and online banking APP. Support the application of personal simplified credit reports in emergency and necessary financial services. Fully protect customers' credit rights and interests, and the "four types of groups" affected by the epidemic reasonably adjust the overdue credit records.

8. Ensuring basic foreign exchange business services

Each financial institution shall further implement the policies for the prevention and control of epidemic prevention and control to ensure that the basic foreign exchange business is not interrupted. Continue to implement the "green channel" of the State Administration of Foreign Exchange on the establishment of a foreign exchange policy; guide foreign -related entities and individuals to handle foreign exchange administrative licenses online through the "digital external management" platform; After the customer's written commitment can be handled first, the relevant materials are submitted afterwards, and the post -after -checking work is done.

Nine, prevent the risk of preventing immune -related telecommunications fraud

All financial institutions should do a good job of risk prompts to use the epidemic to implement telecommunications network fraud to remind the public to raise awareness of prevention and avoid losses from personal property and legitimate rights and interests.

10. Strengthen financial public opinion monitoring and complaint disposal work

All financial institutions should do a good job of monitoring of financial public opinion, always adhere to finance for the people's feelings, and properly handle new difficulties and new demands that the masses encounter in a timely and in time. Unblocked the customer online complaint channels, publicly complained consultation telephones, providing efficient and convenient channels for the handling of services such as bank accounts and credit objection acceptance, and effectively safeguarding the legitimate rights and interests of financial consumers.

Eleven, make good emergency preparations for emergencies

Each financial institution should strengthen emergency management, improve emergency plans for emergencies, and comprehensively improve the level of emergency management. Strengthen the sense of responsibility, strictly implement the emergency duty duty system, and the emergencies should be reported and properly handled as soon as possible.

The cities and cities and counties and cities in various regions of the jurisdiction shall formulate relevant rules in accordance with the actual situation and implement the relevant financial institutions as soon as possible. Provincial banks of various financial institutions shall make work deployment of this system as soon as possible. In the case of special and emergency situations, timely feedback and reporting the Haikou Center Sub -branch of the People's Bank of China should be reported in time.

Responsible editor: Chen Yuyao | Review: Li Zhen | Director: Wan Junwei

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