To reveal the "squirrel -style smile", do you want to call the customer owner?Three squirrel shop owners responded

Daily Economic News news, on August 5th, the topic of "three squirrels recruitment requires squirrel -style smiles" appeared on the hot search.

According to a comprehensive report from Jiupai News, recently, some netizens posted that when the three squirrels Chongqing Xijie Store recruited shoppers and salespersons, they should keep a "squirrel -style smile" to provide services for the owner and attract attention.

Picture source: Daily Economic News Map

Three squirrels ask for clerks

Keep a squirrel smile

According to the online recruitment information, the three squirrels require the work responsibilities of the clerk to keep the squirrel -style smile, provide services to the owner, and quickly respond to the owner's needs and patiently solve it, maintain a good atmosphere in the store.

Screenshot screenshot

According to Jiupai News, the owner of the three squirrels in Chongqing Xijie shop responded that it means that he must always smile and treat the guests enthusiastically. At the same time, you need to call the customer to see the owner and see the personal acceptance.

After searching, when the three squirrel stores recruited customer service commissioners, the first responsibility wrote: "Use squirrel -style language to communicate with the owner."

More than 75% of the market value of more than 75% in the past two years

It is understood that the three squirrels are an Internet food company that mainly includes casual food categories such as nuts, preserved meat, dried fruits, and puffed foods. In 2012, the three squirrels were born in the air and developed the east wind rapidly in the Chinese e -commerce industry. This food e -commerce company that started from Wuhu, Anhui has become a national snack brand.

In July 2019, three squirrels were listed on the GEM. In less than a year, the stock price of the three squirrels increased from the issue price of 14.68 yuan/share to a maximum of 91.09 yuan/share, with a total market value exceeding 36 billion yuan.

However, as of the closing of August 5, the three squirrel stocks closed at 20.61 yuan, an increase of 2.84%, with a total market value of 8.065 billion yuan, which has evaporated 28 billion yuan from the highest point, exceeding 75%.

Three squirrels that have been listed for three years have been tired.

It is understood that the three squirrels disclosed the first quarter report on the evening of April 22. During the reporting period, the company achieved operating income of 3.089 billion yuan, a year -on -year decrease of 15.85%; net profit was 160 million yuan, a year -on -year decrease of 48.75%; basic earnings per share 0.12 Yuan. In addition, the three squirrels will be disclosed on August 20, 2022 to 2022 interim.

It is worth noting that in May this year, some investors asked questions on the investor interactive platform: found that the squirrel store at the door was closed. Before looking at the company's public information, it was optimized stores. Will it continue to increase the opening of the store after optimization?

Three squirrels said on the investor interactive platform on May 9 that from the perspective of high -quality development, there were problems with the large -scale and extensive development model of stores in the past. To this end Stores that are in line with long -term positioning and poor performance, the next step will focus on improving the profitability of single stores and focusing on the high -quality development of high -quality stores.

Every comment: The brand wants human nature, not slavery

In this regard, "Daily Economic News" commented that whether it is a "squirrel -style smile" or "squirrel language", it is a service provided by their employees to name them.

What is a squirrel -style smile? What is a squirrel language? In fact, it is not important, that is, a brand label that three squirrels want to build, in order to show their corporate culture and separate the brand. There was nothing to say about this, and bad was bad in the word "master". With these two words, a squirrel -style smile becomes a slave smile; a squirrel -style language becomes a slave language.

As an enterprise, it provides customers with kind and comfortable services, and of course there is no problem; but at the cost of employees' personality and dignity, it loses the minimum human nature. You know, what customers need are not slavery services. The brand's brand is not only a customer brand, but also employer brand for employees. What the brand wants is human nature, not slavery.

Original title: To show "Squirrel -style Smile", do you want to call the customer owner? Three squirrel shop owners: Candidates can't accept it, they cannot pass

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