China Consumers Association: Consumers complained that buying fresh food online is not fresh, and the prefabricated dishes are not notified for the use of takeaway halls

Text/Yangcheng Evening News all -media reporter Ma Can

On August 2nd, the Chinese Consumer Association released the "Analysis of the Corporation of the National Consumers' Association in the first half of 2022". In the first half of this year, consumers complained that the overall rising trend of consumer complaints involved consumer safety issues, such as food safety, medical beauty safety, prepaid safety, etc.; Aviation passenger transportation; psychological consumption, such as online training, online games, pet consumption, etc.

The relevant person in charge of the China Consumers Association pointed out that in terms of food safety, in recent years, the relevant administrative departments have done a lot of work on the safety of guarding the people's tongue, but there are still some new issues that need to be paid attention to.

Fresh foods are not fresh. If you use dead fish and dead shrimp to pretend to live fish live shrimp, use frozen meat to impersonate fresh meat, and cause fresh food to deteriorate due to courier overtime, delay, not notification or unprepared courier cabinet, etc.

At the same time, there are problems with online purchase of imported food labels. For example, there are no Chinese labels, Chinese manuals, and no domestic health license number.

In addition, the purchase channels for fresh food in some communities are unknown, the quality is worrying, and there are hidden safety hazards.

It is worth noting that the prefabricated dish logo is not detailed, the prefabricated dishes are not notified in takeaway and eating, and consumers know the right to know and choose.

In this regard, the China Consumers Association suggested that relevant government departments strengthen the research on new formats such as community group purchase and prefabricated vegetables, strengthen the qualifications, purchase channel management, label labeling and other regulations to prevent food safety risks; The management system increases the punishment of food violations.

The relevant person in charge of the China Consumers Association said that food is closely related to consumer life, frequent transactions, and a large number of disputes. The Anti -Food Waste Law, which was implemented last year, clearly stipulates that operators should be managed by special signs or centralized display for food classification management near the shelf life. At the same time, food -related operators should strictly implement them in accordance with the law, establish the inspection, inventory, and organizational system of duration of food, and under the premise of significant prompts, the discrete food will be displayed for sales.

【related case】

Case number one:

Consumer Zhang complained to the Shanghai Consumer Rights Protection Committee that on April 17, 2022, he bought 4 pounds of pork belly and pork ribs on a certain app. The words such as the deliciousness of ecological island "fresh direct delivery" received frozen pork produced in Changsha, Hunan, and vomiting and diarrhea occurred after eating.

After accepting the complaint, the Shanghai Municipal Consumer Protection Commission immediately called the ordering telephone of the publicity picture. The other party said that it was the head of the group and provided vegetables to residents daily. Vegetable suppliers were an agricultural cooperative in Shanghai. Because community residents had the need to buy pork. Only found a company to deliver pork to the residents. The picture was temporarily found from the Internet. After mediation, the head of the regiment made a full refund for consumers.

Case 2:

On May 6, 2022, consumers reflected to the Guangdong Consumer Council to purchase a imported sandwich juice fudge in a shop in Hongshan Road, Zhongshan City. The "Food Nutrition Reinforcement Standards" regulations of GB14880-2012 have no Chinese label. Consumer complaints require merchants to refund the consumer 1,000 yuan in accordance with the law. After mediation, the two sides reached a settlement.

Source | Yangcheng Evening News • Yangcheng School

Responsible editor | Shi Peilin

School Division | Li Hongyu

- END -