China Consumers Association: There are many chaos in pet transactions, and it is difficult to consume rights protection

Text/Yangcheng Evening News all -media reporter Ma Can

On August 2nd, the Chinese Consumer Association released the "Analysis of the Corporate Acceptance of the National Consumers Association in the first half of 2022" stating that as people's demand for pet companionship increases, my country's pet consumer market is quietly emerging, and pets have driven pets to drive pets The scale of "its economy" has gradually increased, and pet consumption has also expanded from the initial pet food consumption to pet supplies, pet medical and pet services, showing the characteristics of diversification, refinement and anthropomorphic.

In the first half of 2022, the National Consumers Association accepted 6,617 pet complaints, an increase of about 89.17%year -on -year, a large increase. The main issue of consumer complaints, pet service disputes are difficult to verify. Pet service involves a series of contents such as breeding, breeding, cleaning, foster care, medical care, funeral and funeral. Because pets cannot express themselves, once problems occur, consumers often face problems such as difficulty in proof and claims.

At the same time, pet food safety is insufficient. Such as some pet foods such as metal, plastic and other foreign bodies, as well as poisoning and death after eating pet food.

In addition, there are many pet transactions. For example, pet transactions do not license, do not provide sales vouchers, and do not sign sales contracts; do not provide immunity and quarantine certificates in accordance with the law; conceal the health of pets, sell sick pets, etc.

In response to the various problems existing in the pet market, the China Consumers Association suggested that relevant government departments have strengthened research and issued related regulations such as pet cultivation, publicity, sales, services, and after -sales, and strengthen the standards and guidance of related markets to protect the legitimate rights and interests of consumers.

The China Consumers Association reminds consumers that when purchasing pet or pet -related services, they must check information such as the qualifications and consumer evaluation of the operator in advance, try to choose a pet shop with complete qualifications and good reputation The agreement is required to issue written vouchers such as invoices and service details to ensure that pet health and after -the -after -defense are evident.

At the same time, pet consumer -related operators should effectively ensure the safety and quality of pet food and supplies. Pets sold to consumers should ensure good health and no disease. Sales may constitute consumer fraud and shall bear the liability for compensation according to law.

【related case】

Case number one:

Consumer Zhou complained to the Consumer Rights Protection Committee of Dinghai District, Zhoushan City, Zhejiang Province, saying that in February 2022, he purchased a small silver -layered little female cat at a local pet club. The merchant promises to cure spraying medicine for several days. After returning home, I found that the number of cats was more than the number of merchants' notifications, and the spraying drugs did not improve for more than a week. After communicating with the merchant, Mr. Zhou increased the price of 1,500 yuan to buy a two -month -old silver -dotted cat. When purchasing, the merchant informed the cat to have conjunctivitis and promised that the eye drops would be good for two or three days, but the use of eye drops was still not improved after half a month.

Consumers consult a pet hospital doctor, and the doctor informed the cornea of ​​the cat's eye. After careful inspection of the pictures of the cat, I found that the cornea was traces of damage at that time, and suspected that the merchant would not tell the notification intentionally. Consumers communicate with merchants, and merchants do not agree. After mediation, the merchant agreed to the cats return to consumers and compensated 800 yuan at a time.

Case 2:

On April 15, 2022, Ms. Chen complained to the Consumer Rights Protection Committee of Liangxi District, Wuxi City, Jiangsu Province that her cost was 98 yuan in a pet interactive experience hall. The merchant verbally remind Ms. Chen to be more fierce and careful, but in the process of cats, Ms. Chen was still caught by one of the cats. The diagnosis of the doctor was a level 3 scratch. Tetanus vaccine. Ms. Chen believes that there is no security measure in the store, which leads to being caught by her. The merchant should bear all the responsibilities; however, the merchant proposes that she has verbally reminded the risk that Ms. Chen is not careful, and both parties have the responsibility.

After many mediation, the merchant expressed his willingness to pay Ms. Chen's related medical expenses, and at the same time posted posters in the store to avoid such incidents.

Source | Yangcheng Evening News • Yangcheng School

Responsible editor | Shi Peilin

School Division | Li Hongyu

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