Zhang Xiaoquan's spatula was used for half a year to get off the customer service response: it will be reported to handle

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Upstream journalist Feng Shengyong intern Wu Yifan edited Su Hang

On July 13th, the "Zhang Xiaoquan kitchen knife patted the garlic and the customer service: our kitchen knife cannot shoot garlic" reported on the upstream news, which caused the attention of netizens across the country. Then Zhang Xiaoquan released the "Broken Sword Conversion Order" and set up a hot line for cutting knife recovery.

On July 29th, Ms. Lu (pseudonym) in Shenzhen, Guangdong told the upstream news (reporting the mailbox [email protected]) The reporter: "Zhang Xiaoquan spatula I bought in the supermarket half a year ago, I did not expect to drop the cooking this time. It's a child. "Zhang Xiaoquan Co., Ltd. (hereinafter referred to as: Zhang Xiaoquan Company) responded: The first time I heard this situation, the leaders will be reported as appropriate after registering.

Ms. Lu said that when she was making beer ducks recently, Zhang Xiaoquan's spatula had dropped. On July 29, she told upstream journalists: "This spatula was bought in the supermarket half a year ago. Except for Zhang Xiaoquan kitchen knife, I did not expect that the spatula was also unexpected." Koizumi customer service, I bought a spatula by myself. "

Upstream news reporters saw from Ms. Lu. This is a stainless steel spatula. The spatula has fallen off and clearly printed the words "Zhang Xiaoquan" on it.

Ms. Lu said that when she was cooking, she was shovel. /Interviewee confesses

The upstream journalist saw the information from Zhang Xiaoquan's latest investor research activity. "The 2021 annual report shows that Zhang Xiaoquan's non -knife -cut business income accounts for one -third, which fully proves that the company's diversified strategy has basically received the market and consumption. The recognition of the person, the ductility of the Zhang Xiaoquan brand, and the product effect of non -knife -cut products. "Zhang Xiaoquan said:" The company’s non -knife -cut category is not out of thin air, but coexistence and related to the knife scissors. We Judging that with the continuity of the diversified quality home life strategy, the proportion of non -knife shear categories will be further increased. "

On July 29, upstream journalists called Zhang Xiaoquan's shovel to call Zhang Xiaoquan's broken knife recycling hotline. The staff said: "The first time I heard this situation, we first registered for customer information, and then reported to the leader to deal with as appropriate processing. This matter. "

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