The Shanghai headquarters of the People's Bank of China requires commercial banks to protect self -service machinery cash access

China Economic Net, Beijing, July 29. According to the central bank's website, in response to the recent situation of the citizens' reflection of some commercial banks withdrawal of some commercial banks in Shanghai, the unscrupulous maintenance function and maintenance of the maintenance of some commercial banks in Shanghai, the Shanghai headquarters of the People's Bank of China has quickly acted. Through individual interviews and online conferences, the city's commercial banks are required to comprehensively arrange cash self -service machinery operation, strengthen cash clearing disinfection, optimize front -line cash services, and give play to the diversion of self -service machinery on counter cash business, effectively meet the effects Public cash access needs.

Strengthen cash service "full chain"

The Shanghai Headquarters adheres to finance to the people, and on the basis of ensuring that cash supply is "sufficient in total, unreasonable coupons, tidy tickets, and holders with peace of mind", the city's commercial banks will be organized Cross inspection (random inspection), further optimize the first -line cash service window (cash counter, self -service machinery) service, and strengthen the "full -chain" management of cash services.

Bank employees guide customers to use cash self -service machinery to handle withdrawal business

Epidemic prevention and control and cash service "two hands"

On the basis of doing a good job of cash disinfection and cash clearing, Shanghai Headquarters guides commercial banks to prevent the risk of preventing and controlling the risk of the epidemic in different streets (towns), and dynamically adjust the cycle function of cash self -service equipment such as deposit and withdrawal machines in a timely manner to ensure the public to ensure the public Get "clean money, rest assured money". Among them, for the access to the withdrawal of the withdrawal of the withdrawal of the withdrawal of the withdrawal of the withdrawal in the region of the middle and high -risk streets (town) to close the circulation function; Cycle function.

At the same time, the publicity system of cash self -service machine information is implemented, and commercial banks are required to publicize information such as online (official website, WeChat public account, etc.), offline (business outlets) and other channels to publicize cash self -service machinery types, layers of address and operating status , And post obvious functional identification, facilitate public inquiry and cash business. If the machine cannot be used for the time being, the situation will be announced in a timely manner and explain the resume operation time.

Run out the "acceleration" of the money to maintain the "acceleration"

Shanghai Headquarters guides commercial banks to enrich the cash self -help machine service guarantee team, coordinate security for security escort companies to increase cash self -service machinery adding banknotes and clearance frequency, and avoid cash self -service machinery full banknote and empty banknote phenomena. Commercial banks are required to clearly sign a contract with machine manufacturers to clearly clarify cash self -service machinery fault repair time requirements.

Bank staff adds money to cash self -service machinery and disinfection

Go to monitor the emergency "first chess"

The Shanghai headquarters requires commercial banks to strengthen the daily operation and maintenance of cash self -service machinery, and strengthen dynamic monitoring through on -site inspections and background remote monitoring methods through outlets. During the peak hours of pension issuance days, salary date, etc., monitoring and early warnings are strengthened, and cash self -service machinery is added, cleared, and maintenance frequency. Improve the emergency plan during the peak period of cash demand to ensure that the outlets have cash scores, disinfection and machinery clearance, and banknote adding money in emergency and extreme conditions to ensure that the cash self -service machinery services are not interrupted.

At present, commercial banks in Shanghai are actively acting to improve the cash service level of self -service tools with multiple measures.

People's Bank of China Shanghai Headquarters Cash Service Supervision Tel: 021-26026881

- END -