The CBRC names many banks!ICBC complaints for the first state -owned bank

Zhongxin Jingwei On July 28th, the website of the China Banking Regulatory Commission issued a notification on the 28th of the first quarter of 2022 banking consumption complaints showed that the number of complaints for ICBC ranked first in large state -owned commercial banks; Xingye Bank, Pudong Development Bank, China Merchants The bank's complaint quantity ranks among the top three joint -stock commercial banks.

ICBC, Bank of Communications, and Agricultural Bank of China complained in the top three State -owned Bank of China

The report stated that in the first quarter of 2022, the CBRC and its dispatched agencies received and transferred 75,936 consumer complaints. Among them, 20,209 cases involved in large state -owned commercial banks, accounting for 26.6%of the total complaints; 29,393 joint -stock commercial banks, accounting for 38.7%of the total complaints; 345 foreign legal person banks, accounting for 0.5%of the total complaints; urban commercial banks (urban commercial banks (urban commercial banks ( Including private banks) 12,246, accounting for 16.1%of the total complaints; 4,769 small and medium -sized financial institutions in rural areas, accounting for 6.3%of the total complaints; 8,974 other banking financial institutions, accounting for 11.8%of the total complaints.

ICBC's complaints ranked first in large state -owned commercial banks. In the first quarter of 2022, the median complaints for large -scale commercial banks were 3395.5. Among them, ICBC 4211, accounting for 20.8%of the total complaints of large state -owned commercial banks; 3,468 Bank of Communications, accounting for 17.2%; Agricultural Bank of China 3,405, accounting for 16.8%; 3386 Construction Bank, accounting for 16.8%; postal mail; postal mail; postal posts; postal mail; post 3325 banks were stored, accounting for 16.5%; Bank of China 2,414, accounting for 11.9%.

Complaints on large -scale commercial banks (units: parts)

The complaints of the Industrial Bank, Pudong Development Bank, and China Merchants Bank are ranked among the top three of the joint -stock commercial banks. In the first quarter of 2022, the median complaints of joint -stock commercial banks were 2,635. Among them, there are 4,806 Industrial Bank, accounting for 16.4%of the total complaints of the joint -stock commercial bank; 4,192 Pudong Development Bank, accounting for 14.3%; China Merchants Bank 3,799, accounting for 12.9%; 2948 Ping An Bank, accounting for 10.0%; CITIC Bank; CITIC Bank; CITIC Bank 2918 pieces, accounting for 9.9%; 2,827 Everbright Bank, accounting for 9.6%; 2635 Minsheng Bank, accounting for 9.0%; 2,303 cases of Guangfa Bank, accounting for 7.8%; Huaxia Bank 1517, accounting for 5.2%; Bainkin; Bai Xin; 494 banks, accounting for 1.7%; Zhejiang Commercial Bank 328, accounting for 1.1%; Hengfeng Bank 319, accounting for 1.1%; 307 Bohai Bank, accounting for 1.0%.

Complaint status of joint -stock commercial banks (unit: piece)

East Asia's complaint volume ranks first in foreign -funded legal person banks. In the first quarter of 2022, the median complaints of foreign legal person banks were 16. Among them, there are many complaints: 140 Banks, accounting for 40.6%of the total complaints of foreign legal person banks; 67 HSBC banks, accounting for 19.4%; Citibank 55 pieces, accounting for 15.9%; 34 Standard Chartered Bank, 34, 34, 34, 34, and 34, Standard Chartered Bank, 34 pieces, 34 pieces, and 34 Standard Chartered Banks, 34 pieces of Standard Chartered Bank, 34 pieces of Standard Chartered Bank. It accounted for 9.9%; 19 stars banks, accounting for 5.5%; 16 pieces of Fubonhua Bank, accounting for 4.6%.

Foreign legal person bank complaints (unit: piece)

In terms of comparison of complaints and business volume, the notification shows that in terms of average complaints per 1,000 business outlets, the average complaint of Bank of Communications on average per 1,000 business outlets ranks first in large state -owned commercial banks. In the first quarter of 2022, the average number of complaints per 1,000 business outlets for large -scale commercial banks was 233.9 per thousand business outlets. Among them, the Bank of Communications 1200.4/Qianye Point, ICBC 267.1/Qianye Point, Construction Bank 235.3/Qianying Industry Outlets, Bank 84.0 pieces/Qianye industry outlets.

Average complaints for large -scale commercial banks per 1,000 business outlets (unit: piece/thousand business outlets)

The average complaints per 1,000 business outlets of Guangfa Bank, Ping An Bank, and Pudong Development Bank are ranked among the top three joint -stock commercial banks. In the first quarter of 2022, the average number of complaints per 1,000 business outlets of the joint -stock commercial bank was 1842.9 per thousand business outlets. Among them, Guangfa Bank 2567.4/Qianye Point, Ping An Bank 2504.7 pieces/Qianchangye Point, Pudong Development Bank 2495.2 pieces/Qianchangye Point, Xingye Bank 2379.2 Points/Qianye Industry Outlets, China Merchants Bank 1984.8 Points, CITIC Bank 1954.5 Pieces/Qianye Industry Outlets, Everbright Bank 1731.2 pieces/Qianye Industry Point, Huaxia Bank 1506.5 pieces/Qianye Industry Outlets, Zhejiang Commercial Bank 1142.9 pieces/Qianye Industry Outlets, Minsheng Bank 1094.7 pieces/Qianye Point, Bohai Bank 1062.3 pieces/Qianying Industry Industry Outlets, Hengfeng Bank 1019.2 pieces/thousand business outlets.

The average complaint of a joint -stock commercial bank per 1,000 business outlets (unit: piece/thousand business outlets)

The average complaint per 1,000 business outlets of the Bank of East Asia ranks first among foreign legal person banks. In the first quarter of 2022, the average number of complaints per 1,000 business outlets for foreign legal person banks was 435.1 per thousand business outlets. Among them, the average complaints per 1,000 business outlets are: 2333.3 pieces of East Asia/Qianchang Industry outlets, Citi Bank 2200.0 pieces/Qianye Industry Outlets, Fubon Huizhi Bank 615.4 Port/Qianye Industry Outlets, Star Fair 558.8 items/558.8 pieces/ Thousands of business outlets, 485.7 Person of Standard Chartered Bank/Qianchang Industry Point, HSBC Bank 435.1/Qianye Industry Outlets. Foreign -funded legal enthusiast bank complaint per 1,000 business outlets (unit: piece/thousand business outlets)

On average, the amount of customer complaints per 10 million people reported that the average complaint of the Bank of Communications was ranked first in state -owned large -scale commercial banks. In the first quarter of 2022, the average median number of large -scale commercial banks for large -scale commercial banks was 50.5 per person for complaints per person. Among them, the Bank of Communications 187.1 cases/10 million people, 59.6 ICBC/10 million people, 52.2 pieces/tens of millions of customers, 48.8 pieces of Bank of China/10 million people, CCB 46.6 per person/10 million yuan/million Personal customers, 38.8 pieces of agricultural banks/tens of millions of people.

Average large -scale commercial banks complained per 10 million customers (units: pieces/ten million people customers)

The average three -person joint -stock commercial bank of Industrial Bank, Hengfeng Bank, and Guangfa Bank has the average number of people complained per 10 million people. In the first quarter of 2022, the average number of complaints per 10 million people in the joint -stock commercial bank was 265.4/millions of customers. Among them, 666.7 cases/millions of people customers, Hengfeng Bank 562.6 pieces/10 million people customers, Guangfa Bank 446.8 pieces/10 million people customers, Zhejiang Commercial Bank 392.5 pieces/tens of millions of customers, Bohai Bank 348.2 pieces/1 thousand pieces/thousands of thousands Ten 10,000 customers, SPD Bank 302.8 pieces/10 million people, Huaxia Bank 265.4 pieces/tens of millions of people, CITIC Bank 262.9 pieces/tens of millions of customers, Ping An Bank 249.4 pieces/10 million people, Minsheng Bank 240.6 pieces/1,000 thousand pieces/1,000 thousand pieces/1,000 thousand pieces/1,000 thousand pieces/thousand thousands/thousand thousands of people/1,000 per thousand. 10,000 customers, China Merchants Bank 219.3/tens of millions of customers, Everbright Bank 201.9/tens of millions of customers, 71.6 pieces/10 million people customers.

The average customer complaints per 10 million people in the joint -stock commercial bank (unit: piece/tens of millions of customers)

East Asia's average customer complaint per 10 million people ranks first in foreign legal person banks. In the first quarter of 2022, the average median number of foreign -funded legal person banks was 25.4 per person for complaints per 10 million people. Among them, the average number of customers per 10 million people's complaints is: 1987.7 pieces of East Asia/10 million people, 11.40.5 pieces/ten million people customers, Citi Bank 863.4 pieces/millions of customers, HSBC 554.6 pieces 554.6 pieces /Ten thousand people customers, 99.6 pieces of Standard Chartered Bank/10 million people, 25.4 pieces of Fubon Wah Bank/10 million people.

Foreign -funded legal enthusiast banks complaint per 10 million customers (units: pieces/tens of millions of people)

Complaints about three major issues

The main issues reflected in the complaint mentioned that in the first quarter of 2022, the CBRC and the banking consumer complaints received and transferred by the Banking Regulatory Commission and its dispatched agencies involved 37,954 credit card business complaints, accounting for 50.0%of the total complaints. In the complaints involving large state -owned commercial banks, 10097 credit card business complaints, accounting for 50.0%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, 23,429 credit card business complaints, accounting for the total complaints of joint -stock commercial banks 79.7%; in the complaints involving foreign legal person banks, 217 credit card business complaints, accounting for 62.9%of the total complaints of foreign legal person banks.

Among them, Bank of Communications' credit card business complaints ranked first in large state -owned commercial banks. The median number of credit card business complaints for large state -owned commercial banks is 1651. Among them, the Bank of Communications 2781, accounting for 80.2%of the total complaints of the Bank of Communications; 2,222 ICBC, accounting for 52.8%; 1,771 Construction Bank, accounting for 52.3%; Agricultural Bank of China was 1,531, accounting for 45.0%; Bank of China 946 946; It accounts for 39.2%; 846 postal savings banks, accounting for 25.4%.

Credit card business complaint status of large state -owned commercial banks (unit: piece)

The credit card business complaints of Industrial Bank, Pudong Development Bank, and China Merchants Bank are ranked among the top three joint -stock commercial banks. The median number of credit card business complaints for joint -stock commercial banks is 2176.5. Among them, there are 4088 Industrial Bank, accounting for 85.1%of the total complaints of the Industrial Bank; 3,381 Pudong Development Bank, accounting for 80.7%; China Merchants Bank 3076, accounting for 81.0%; 2,367 Everbright Bank, accounting for 83.7%; CITIC Bank 2317 2317 Pieces, accounting for 79.4%; 2206 Ping An Bank, accounting for 74.8%; 2,147 Minsheng Bank, accounting for 81.5%; 2047 Guangfa Bank, accounting for 88.9%; Huaxia Bank 1279, accounting for 84.3%; Hengfeng Bank; Hengfeng Bank 259 pieces, accounting for 81.2%; Zhejiang Commercial Bank 159, accounting for 48.5%; 103 Bohai Bank, accounting for 33.6%. Credit card business complaint status of joint -stock commercial banks (unit: piece)

East Asia's credit card business complaints ranked first in foreign legal person banks. The median number of foreign legal person bank credit card business complaints is 32.5. Among them, 94 banks in East Asia, accounting for 67.1%of the total complaints of the Bank of East Asia; 53 Citibank, accounting for 96.4%; 50 items of HSBC, accounting for 74.6%; 15 pieces of Standard Chartered Bank, accounting for 44.1%; Fubon Huahua; Fubon Huahua Two banks, accounting for 12.5%.

Foreign legal person bank credit card business complaint (unit: piece)

In addition, in the first quarter of 2022, in the banking consumer complaints received and transferred by the CBRC and its dispatched agencies, there were 24,947 personal loan business complaints, accounting for 32.9%of the total complaints. Among the complaints involving large state -owned commercial banks, 3277 personal loan business complaints, accounting for 16.2%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, 3,311 personal loan business complaints, accounting for shareholding commercial bank complaints The total amount is 11.3%; in the complaints involving foreign legal person banks, there are 61 personal loan business complaints, accounting for 17.7%of the total complaints of foreign legal person banks.

ICBC's personal loan business complaints ranked first in large state -owned commercial banks. The median complaints of personal loan business of large state -owned commercial banks are 497. Among them, 886 ICBC, accounting for 21.0%of the total complaints of the ICBC; 644 Agricultural Bank, accounting for 18.9%; 522 Construction Bank, accounting for 15.4%; 470 pieces, accounting for 14.1%; 283 banks of Bank of Communications, accounting for 8.2%.

State -owned large -scale commercial bank personal loan business complaints (unit: piece)

Ping An Bank, Baixin Bank, and Pudong Development Bank have the top three personal loan business complaints. The median number of personal loan business complaints of joint -stock commercial banks is 251. Among them, Ping An Bank 480, accounting for 16.3%of the total complaints of Ping An Bank; 451 Baixin Bank, accounting for 91.3%; Pudong Development Bank 420, accounting for 10.0%; Everbright Bank 324, accounting for 11.5%; CITIC Bank; CITIC Bank 281 pieces, accounting for 9.6%; 280 of Minsheng Bank, accounting for 10.6%; 251 items of Industrial Bank, accounting for 5.2%; China Merchants Bank 218, accounting for 5.7%; 171 Bohai Bank, accounting for 55.7%; Huaxia Bank; Huaxia Bank 146 pieces, accounting for 9.6%; 139 pieces of Guangfa Bank, accounting for 6.0%; 114 pieces of Zhejiang Business Bank, accounting for 34.8%; Hengfeng Bank 36, accounting for 11.3%.

Personal loan business complaint status of joint -stock commercial bank (unit: piece)

Star Fair Bank's personal loan business complaints ranked first in foreign legal person banks. The median complaints of the personal loan business of foreign legal person banks are 6.5. Among them, there are many personal loan business complaints: 18 stars banks, accounting for 94.7%of the total complaints of DBS banks; 13 pieces of Fubon Huayi Bank, accounting for 81.3%; Twelve Bank of East Asia, accounting for 8.6% ; Standard Chartered Bank, 12 pieces, accounting for 35.3%; 1 piece of Citi Bank, accounting for 1.8%; 1 HSBC Bank, accounting for 1.5%.

Foreign legal person bank personal loan business complaint status (unit: piece)

In the first quarter of 2022, in the banking consumer complaints received and transferred by the CBRC and its dispatched agencies, 3,867 complaints involved in financial management business were involved, accounting for 5.1%of the total complaints. Among the complaints involving large state -owned commercial banks, 2101 complaints of wealth management business account for 10.4%of the total complaints of large state -owned commercial banks; in the complaints involving joint -stock commercial banks, 1170 complaints for wealth management business, accounting for shareholding commercial bank complaints The total amount is 4.0%.

Postal savings bank's financial management business complaints are ranked first in large state -owned commercial banks. The median complaints of financial management business complaints of large state -owned commercial banks are 252. Among them, 877 postal savings banks, accounting for 26.4%of the total complaints of postal savings banks; 334 Agricultural Bank, accounting for 9.8%; Bank of China 256, accounting for 10.6%; ICBC 248, accounting for 5.9%; construction; construction; 222 banks, accounting for 6.6%; Bank of Communications 164, accounting for 4.7%.

State -owned large -scale commercial bank wealth management business complaints (unit: piece)

Promotion Bank, China Merchants Bank, and Pudong Development Bank's wealth management business complaints ranks among the top three joint -stock commercial banks.The medium number of complaints for financial management business of joint -stock commercial banks is 55.Among them, there are 316 items of Industrial Bank, accounting for 6.6%of the total complaints of Xingye Bank; 228 China Merchants Bank, accounting for 6.0%; Pudong Development Bank 141, accounting for 3.4%; 120 CITIC Bank, accounting for 4.1%; Ping An Bank 105Pieces, accounting for 3.6%; 69 people's livelihood banks, accounting for 2.6%; 55 from Everbright Bank, accounting for 1.9%; Huaxia Bank 42, accounting for 2.8%; 31 cases of Guangfa Bank, accounting for 1.3%;29 pieces, accounting for 8.8%; 13 pieces of Baixin Bank, accounting for 2.6%; 11 pieces of Bohai Bank, accounting for 3.6%; 10 pieces of Hengfeng Bank, accounting for 3.1%.Complaints about the wealth management business of joint -stock commercial banks (unit: piece)

(Zhongxin Jingwei APP)

- END -