National Energy Administration: 1351 complaints in the power industry in June, mainly involving fault power outage, etc.

Zhongxin Jingwei, July 27th. The WeChat Agency of the National Energy Administration released the "Notice of Reporting and Treatment of Complaint Report and Reporting of the Energy Regulatory Hotline in June 2022" (hereinafter referred to as the notice) in June. The power industry, followed by new energy and renewable energy industries. The number of complaints in the power industry was 1351, accounting for 93.56%of the number of complaints.

According to the report, in June 2022, the National Energy Administration 12398 Energy Supervision Hotline (hereinafter referred to as 12398 hotline) received a total of 14,779 valid information (including complaints, reports, consultation and other appeal categories), an increase of 43.12%month -on -month, an increase of 49.28%year -on -year increased by 49.28%year -on -year Essence

Classified by the nature of demands, complaints 1382 pieces, accounting for 9.35%of effective information; 62 reports, 0.42%of effective information; 11619 consultations, 78.62%of effective information; 1716 cases of praise, help, suggestions, etc., accounting for accounting 11.61%of valid information.

The report shows that the problems reflected in the complaint reports in June are mainly concentrated in the power industry, followed by new energy and renewable energy industries.

The number of complaints in the power industry was 1351, accounting for 93.56%of the number of complaints. The main problems reflected are:

First, some areas are affected by bad weather such as power supply equipment, thunderstorms and strong winds, and problems such as failure, power outage, low voltage and other problems;

The second is that individual power supply enterprises have a lack of service awareness, affecting the normal handling of electricity -related business;

The third is that when individual enterprises apply for (repair, trial) power facilities permits, they use non -enterprise employee documents and are suspected of providing false application materials.

The number of complaints for new energy and renewable energy industry was 93, accounting for 6.44%of the number of complaints. The main problem reflected is that there are difficulties in the grid of distributed photovoltaic power generation projects.

The report pointed out that in June 2022, a total of 1,444 complaints and reports were received. According to relevant national laws and regulations, the National Energy Administration sent institutions to accept 1,272 cases belonging to the scope of regulatory responsibilities, accounting for 88.09%of the complaint report; others are not The scope of the duties of energy supervision has been transferred in time in accordance with relevant regulations, and the relevant situation has been told in a timely manner.

In response to the complaint reports reported by the masses, the National Energy Administration sent institutions to handle strictly in accordance with relevant national laws and regulations and documents:

First, through administrative penalties, regulatory interviews, or ordering rectification, etc., the illegal and illegal acts of relevant enterprises have been corrected, and the legitimate rights and interests of the parties have been safeguarded;

The second is to coordinate and urge power supply companies to accelerate the solution of the problems of power quality, service behavior, power outage and repair, eliminate hidden safety hazards, and ensure the normal production and life of the masses;

The third is to explain and clarify the facts to eliminate misunderstandings.

Source: "National Energy Administration" WeChat signal

(Zhongxin Jingwei APP)

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