"12345", a convenient hotline, warmed the hearts of the people

"Hello! Here is the 12345 government service convenience hotline. What can I help you?" At the Convenience Hotline Command Dispatching Center of the Convenience Hotline in Suizhou High -tech Zone, the staff patiently answered the hotline while carefully recording the call details.

Since the opening of the public hotline of 12345 government services, the High -tech Zone has always insisted on serving the people as the starting point and ending point of the hotline work, extensively contacted the masses, directly facing the masses, and effectively solving the problems of the masses. Feelings, happiness, and sense of security.

The first is to improve ideological understanding. Establish a service concept of "people -centered" and adhere to the interests of the masses. In the early stage, the service hotline accepted the problem of the villager Wang of Shiligang Village, Piahehe Town, to raise the air to pollute the air to disturb the people in his yard. As verified that on -site office, the opinions of the two parties finally reached an agreement and received praise from the demander.

The second is to improve service quality. The government service center of the district has continuously improved the "12345" government service and the people's hotline system and mechanism, established and improved the heatline supervision, assessment and accountability mechanism, and organized and issued the "12345" government service convenience hotline for monthly. "". During this year's epidemic situation, the service hotline accepted a work order that was stranded in the high -tech zone and encountered difficulties in the high -tech zone. A successful solution.

The third is to optimize service to warm the people's hearts. The masses' demands are the cornerstone of hotline services, and thousands of people's demands are the first. The high -tech zone 12345 government service hotline, practice internal skills, carry out business training and "big competition" activities from time to time, continuously improve the service attitude and work ability of the platform seat personnel, improve the connection rate of the hotline phone and the sense of mass experience. Supervise and early warning, key project construction, optimize the business environment, etc., set up a special person for a limited time for time. After the masses' demands are accepted, they will directly use the telephone notification method to remind them, supervise relevant departments (units), keep an eye on the timeliness, and reply to the enterprise in time What you need, hope, and demand with the masses. According to the municipal bureau notification, in the first half of this year, the district accepted 2357 demands of the masses, with a signing rate of 98.05%on time, 99.27%on time on time, 0.00%for the transfer of the transfer, and a total satisfaction rate of 100%. "The government service hotline is a bridge between the government's extensive contact with the masses and solving problems for the masses.

Editor: Zhu Xisheng, Xiong Gang

Edit: Zhong Kebo, Guo Haizhou

Source: High -tech Zone Government Service Center

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